Refund and Returns Policy

Effective Date: January 3, 2025

At SavePariz, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with the product you’ve received, we offer a simple and easy return and refund process. Please read the details of our Refund and Returns Policy below to ensure that you understand how to return or exchange your items.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in its original packaging.
  • The return must be requested within 30 days from the date of receipt of your order.
  • Proof of purchase (e.g., receipt, order confirmation, or invoice) is required to process the return.
  • Certain products, such as personalized items, opened food items, or electrical products, may be non-returnable. Please review the product listing for specific return exclusions.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us:

    • Email us at info@savepariz.com with your order number and a brief description of the reason for the return. We’ll provide you with the necessary return instructions and authorization (if applicable).

  2. Prepare Your Return:

    • Carefully package the item(s) in their original packaging. Make sure to include all original materials, such as tags, manuals, and accessories.

  3. Shipping the Return:

    • Ship the item to the return address provided in the return instructions. Please note that customers are responsible for return shipping fees unless the return is due to a defective item or a mistake on our part.

  4. Refund Process:

    • Once your return is received and inspected, we will process your refund. Refunds will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same return process above. Once we receive your return, we will issue a refund or store credit (if applicable), and you can place a new order for the desired item.

4. Non-Refundable Items

The following items are non-refundable and may not be returned:

  • Gift cards or store credits.
  • Personalized items or customized products.
  • Opened food items or consumables.
  • Items marked as final sale on the product page.
  • Damaged or defective items due to misuse or wear and tear.

If you receive an item that is defective or damaged, please contact us immediately, and we will assist you with a replacement or refund.

5. Refunds

Once your return is processed, we will issue a refund to your original payment method. Refunds typically take 7-10 business days to be credited to your account, but this can vary depending on your payment provider. If the refund is issued via store credit, it will be available for use on your next purchase.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@savepariz.com, and we will guide you through the process of returning or exchanging the item. You may be required to provide photographs of the damaged product to assist us in processing your return.

7. Return Shipping Costs

  • Customer Responsibility:
    • Unless the return is due to a mistake on our part (e.g., receiving a damaged or incorrect item), the customer is responsible for the return shipping costs.
  • Free Returns:
    • In some cases, we may offer free return shipping. This will be indicated when we provide return instructions. Please check with our customer service team for details.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate cancellation requests before the order ships. If your order has already been shipped, you will need to follow the return process.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact us:

  • Email: info@savepariz.com
  • Phone: (217) 662-2942
  • Business Hours: Monday – Friday, 9 AM – 5 PM (CST)

We strive to provide an exceptional shopping experience at SavePariz. If you’re not satisfied with your purchase, we’re here to help you find a solution. Thank you for shopping with us!